Returns & Exchanges
We want you to love your frames. If you are not perfectly satisfied, we offer a 30-day return policy for a full refund or exchange.
1
Initiate Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Pack Your Frames
Place the frames in their original case and packaging to ensure they are protected during transit.
3
Attach Label
Print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.
4
Drop Off
Take your package to the nearest authorized courier drop-off point. Your refund will be processed upon inspection.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing